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Returns & exchangesUpdated 10 months ago

Return, refund & exchange policy

60 DAY RETURNS

Due to strict inventory guidelines, we are no longer processing exchanges. We ask that you send the items back for a refund and then repurchase whatever you need! >> Access your order history here and start a request here.  Please note:  The cost of the return shipping will be deducted from your refund ($11 for standard size packages, $13 for non-standard size packages such as golf shafts). If the items received are not in new/unused condition, we reserve the right to send the items back to you, or deduct a restocking fee from your refund. 

Returns can be made on non-personalized items and non-assembled items within 60 days after you've received the original order. Items are only accepted on unopened and unused products. Items must be returned in the original packaging. 

RETURN COSTS & RESTOCKING FEE (ASSEMBLED ITEMS)

Assembled shafts and clubs cannot be returned. Once assembly has begun on your order, it cannot be canceled or modified. Please contact us with any questions before placing your order. 

RETURN COSTS & RESTOCKING FEE (NON-ASSEMBLED ITEMS)

The cost of the return shipping will be deducted from your refund ($11 for standard size packages, $13 for non-standard size packages such as golf shafts). If the items received are not in new/unused condition, we reserve the right to send the items back to you, or deduct a restocking fee from your refund. 

REFUNDS

Refunds are normally processed back to the original account (ie. credit card or PayPal). If you prefer store credit, please include this note of the refund request.

HOW TO CREATE A RETURN (ITEMS RETURNED MUST BE IN NEW & UNUSED CONDITION)

1) Access your order history, and request a return here (NOTE: cost of the return shipping will be deducted from your refund ($11 for standard size packages, $13 for non-standard size packages such as golf shafts). If the items received are not in new/unused condition, we reserve the right to send the items back to you, or deduct a restocking fee from your refund.)

2) Your return request will be responded to within 1-2 business day (not including Sat/Sun/holidays). If the request is approved, we will e-mail you a return label. 

3) Package up the original order and drop off the package at your local carrier.

4) After 1-2 weeks after receiving the return order, we will process and issue your refund (original paid price of items returned minus cost of return shipping) to the original payment account. 

CANCELATION REQUESTS

While we do our best to process cancelation requests, our shipping team works fast, and we cannot guarantee that your order will be canceled. 

 If we are able to cancel the order for you, there will be a 5% restocking fee deducted from the refund.

 

 


Can I return/exchange items if I change my mind?

60 DAY RETURNS

Due to strict inventory guidelines, we are no longer processing exchanges. We ask that you send the items back for a refund and then repurchase whatever you need! >> Access your order history here and start a request here.  Note: The cost of the return shipping will be deducted from your refund ($11 for standard size packages, $13 for non-standard size packages such as golf shafts). If the items received are not in new/unused condition, we reserve the right to send the items back to you, or deduct a restocking fee from your refund. 

Returns can be made on non-personalized items and non-assembled items within 60 days after you've received the original order. Items are only accepted on unopened and unused products. Items must be returned in the original packaging. 

RETURN COSTS & RESTOCKING FEE (ASSEMBLED ITEMS)

Assembled shafts and clubs cannot be returned. Once assembly has begun on your order, it cannot be canceled or modified. Please contact us with any questions before placing your order.  

RETURN COSTS & RESTOCKING FEE (NON-ASSEMBLED ITEMS)

The cost of the return shipping will be deducted from your refund ($11 for standard size packages, $13 for non-standard size packages such as golf shafts). If the items received are not in new/unused condition, we reserve the right to send the items back to you, or deduct a restocking fee from your refund. 


Do you offer refunds?

Refunds are normally processed back to the original account (ie. credit card or PayPal). If you prefer store credit, please include this note of the refund request.


Can I return a sale item?

Yes return policy is standard

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